Customer Testimonials
Thes people are great really nice people helped me right away had car ready when I picked up if need a car again I'll go back
Had a wonderful experience at Luther, Mike Brown was very knowledgable, helpful, and professional. I would highly recommend!
I went in for an oil change tire rotation. They did not rotate the tires. When I asked, they said it was because the front had more tread and they thought it was better to keep them there. They weren’t gonna tell me about it and we’re still gonna charge me for a rotation.
We had an amazing experience at Luther today! They got us what we were looking for, in the price range we wanted. Probably the most enjoyable and smooth experience I’ve ever had at a car dealership! Thank you Jake, Rob (Raul 😉), Mike and Mike!!
Great experience as always. They don't try to upsell you. Thank you Luther Mazda.
Luther Mazda helped me get my new car quick and easy. They had amazing deals and great prices that we didn’t find anywhere else. Couldn’t be happier.
Good experience at Luther Mazda! Kelsey was very knowledgeable about Mazda and helpful with questions.
Great overall purchasing experience of a new Mazda. Warm, friendly associates without high pressure sales, which we were so thankful for! Got to test drive vehicles without signing over our first-born lol.
Luther Mazda was wonderful! The experience was very pleasant and low pressure. Our salesman David was excellent! We will definitely be shopping at Luther for our next car!
Kelsey is always pleasant, calm and knowledgrable. Love the review videos by mechanics, they explain every step of the way.
Luther Mazda of Kansas City I had a incredible experience buying a car Cx30 here. A welcoming atmosphere and a really good deal as well and they were also transparent on pricing. Would definitely recommend. My sales person Derrick, Mekhi and Rob was fantastic and was helpful and I liked the no pressure as well.
No pressure sales pitch from Greg, and he was really easy to work with. The entire staff was welcoming and helpful from the minute I arrived. If you're looking for a new car, go see a Greg!
Making the appointment to get my car serviced was a bit of a headache.. it took two calls and over 10 minutes to make the appointment.. while there, the coffee machine was broken, but the actual service was quick. I got my oil changed and car maintenance within one hour. The biggest issue I didn’t notice until days later one of the mechanics turned off my auto headlight switch, and I didn’t realize until I was driving in the dark. Also, I noticed my highbeams gone on and off at odd times even in daylight. I’m still trying ... Read More DealerRater - Sep 25, 2026
I had a scheduled appointment. I arrived a few minutes early and was able to get in immediately. Was told how long I should expect to wait and that is exactly what I experienced.
I have been going to this dealership since I've had my 3. I trust my Luther Mazda team!!!
Great work very nice and helpful staff very accommodating on date and time when I need my car services
My wife went in and discussed buying a 2013 Mazda6, mind you I have owned an 08 Mazda6, and a 2013 Mazda3, this was supposed to feel like a home coming. But their price for the Mazda6 we wanted was too high, we were offered a 7k as is, or 8,999 because they would waive the dealer fee. We went somewhere else. The next day my wife was discussing with Dani the Mazda and asked if they would come down to 8,599 plus taxes, they said sure, but the dealer fee would be added. Thus it returna right back to 8,999. We had to fight hard ... Read More DealerRater - Jun 16, 2026
I gave them the third degree because I had seen deceptive practices at other dealers But everything they didn’t have any hidden cost or twist my arm to buy stuff I didn’t want Any problems I found they quickly corrected Would strongly recommend this dealership
I visited Luther Mazda to resolve a TPMS (tire pressure monitoring system) issue on my Mazda CX-5, 2022 model. I paid for a full diagnosis and was told the problem was fixed, but the TPMS warning light came back on less than an hour after picking up my car. When I returned immediately, I was told I would need to pay again for the same diagnostic service, even though the issue was clearly not resolved.
I am very disappointed by this lack of accountability. Customers should not be required to pay multiple times for the same unresolved problem. I hope the ... Read More DealerRater - Jan 19, 2026
Bought a pre owned car 2 months ago. Had two non-negotiable points. Chipped windshield needed to be fixed and i absolutely wouldn’t buy without a second key. They made up this promise that their window guy and their key guy would contact me about fixing these issues on my time at my home or job. Two months out, no calls from these people and no one from the dealership has contacted me about these required repairs. They straight ghosted me. Liars and cheats only interested in selling me a car and then moving on. Any dealer has a “we owe” ... Read More DealerRater - Dec 28, 2025
We took a chance driving way down south to Luther Mazda and boy, the sales rep John Greenquist made the entire process of buying a pre-owned car worth it! He listened to us intently to understand what our needs were without trying to sell us. It was such a refreshing experience that I recommend a trip down south to Luther Mazda to buy car!
I recently purchased a 2025 Mazda CX-5 Premium Plus in Machine Gray Metallic over Parchment Leather.
I love the vehicle!
That said, I would not recommend Luther Mazda for their integrity. I was referred to them by Costco’s I made an appointment and went in and completed a sale. I later learned the dealership was supposed to present to me a Costco price sheet, which they never did. I learned later the dealership offered a price which included existing discounts in the trade-in offer which resulted in me receiving $500 for a trade-in for which I was being offered $5,400 from other ... Read More DealerRater - Jul 31, 2025
They had a car priced at $15,300. I made a very reasonable offer on it. I offered what my bank would loan. Turned it down and said they would take $ 15,500. They claim that's a discount of $200 because of the dealer fees. The car business has gone to xxxx. They are just greedy and we've been dumb enough to keep buying. Prices are approximate.
Disappointed with the service. Car is making lot of noise after the service. Usually car gets lot smoother and quieter after service.
I recently had a fantastic experience at Luther Mazda while purchasing my new car. Mia, the salesperson, was incredibly knowledgeable and attentive. She took the time to understand my needs and guided me through the selection process without any pressure. Zach, the finance guy, made the financing process smooth and straightforward. He clearly explained all my options and helped me find a plan that worked for my budget. Overall, the staff at Luther Mazda created a pleasant and welcoming atmosphere. I highly recommend them for anyone in the market for a car!
Quentin made the experience comfortable and was thorough in explaining the process. He was awesome ! So was Zach and the manager
The best experience I’ve had with a dealership excellent all high marks😊 Exceptional receptionist that greeted me very knowledgeable pleasant and I felt very comfortable. Staying there waiting on my Mazda three 2013.
Luther Mazda's service department is one of the best in the K.C., Mo area. They have always treated me with friendless and respect. I wouldn't think of taking my car anywhere else than Luther Mazda.
It was very quick to drop off and getting the car Everybody was so polite . Thank you for your service
Super friendly attentive staff, beautiful facility and excellent service! Very much appreciate the loaner. Convenient video detailing service was also very helpful
I was very impressed with the service. Haley did an excellent job of getting me in and out. Thank you!
Honestly Luther Mazda has been one of the best car dealership experiences that I've had. They are quick, smooth, and reliable!
First, the rental car they gave me was extremely dirty, and had no fuel. After 3 weeks, I was finally called back to pick up my car. They didn’t do a curtesy wash for my car either, so it was also very dirty from sitting outside for 3 weeks. This is a basic service they do at every other dealership I’ve ever been to. Then to top it all off, I got home and found a detached pvc hose just sitting on my hood. They never attached it back to the engine and now I’m wondering if everything was ... Read More DealerRater - Oct 12, 2024
I always get good service at this dealership. The customer service clerks that make appointments are always friendly and very knowledgeable. I like the text communications that update me on the status of my car and the video overview of the potential repair work recommended.
Very pleased with the quality of service and communication. Thank you for diagnosing and thoroughly fixing the problem.
Great customer service! Kept me aware of what was being done to my car. Very knowledgeable team.
Mia , John, and your parts personnel & every other person on your staff were knowledgeable, courteous, & friendly. I’m very pleased. It was a pleasant experience. Thank everyone involved.
Decided to go here because it was closer to me, the service was super fast and the customer service was beyond exceptional.
Clean facility, friendly staff, Hailey was nice and took care of everything. Thank you Hailey
David and the finance team were extremely helpful and patient! So happy about my new car!
I thought they were great especially with me being.late for my appointment. Then I was impressed with the video showing all they did on my car and the inspection. Thank you
The service was fast and professional. I’m a Luther Mazda customer for life. Cheers!
Very helpful and really sweet and super nice and every person at Luther Mazda are awesome
Truly the best car buying experience of my life. I have worked with many in my lifetime and this one absolutely takes the cake! Larry was awesome and everyone was so genuine! I will absolutely be coming back here for any future purchases.
The service would have been a 5 star review but the technician found a few items that needed attention and I wasn't given the option to have the service done at Luther Mazda. I ended up saving money and purchasing the items outside the dealership and installing them myself.
We certainly enjoyed the staff as they are knowledgeable and helpful. We did find some damage on the rear bumper cover that should have been caught during the detailing. Also a door ding on the front passenger door. It was late in the day and we hurried through the deal so I didn’t notice it either. Hopefully Luther will make things right
This is only my second time there. Everyone is very attentive and friendly. When they found something wrong that I didn’t ask to be serviced. They gave me options and were not pushy.
Everyone was very nice and helpful. It made our experience very enjoyable. They were willing to check on anything we asked without hesitation.
Good service, nice service center. Very easy process overall and pleased with the whole experience.
I always enjoy getting my Mazda CX-5 serviced at Luther Mazda! The staff are amazing and so friendly. The service is top tier and I enjoy watching the walk around video clearly explaining what needs to be serviced. Thanks Luther Mazda!
Kept me informed about the progress of my car. I appreciated the courtesy car for almost three weeks. My car was very dirty on the exterior. Would have been very nice to have picked up a clean car. Had lots of bird poop on it. Had to go immediately to the car wash. Overall I am very happy with Luther Mazda of Kansas City. Monte Summers
Very friendly, not pushy salespeople & managers. Gave me a free loaner vehicle when I got ErcP on my car.
My car was at the dealership almost 3 months, the quality check and unnecessary money i spent is unsatisfactory. After a new engine, turbo, oil change, tire balance and rotation they misses that my driver side wheel bearing was completely shot. I. Currently at an auto shop paying $700 for an issue that should have been caught,covered by my warranty and fixed before my car was released. Luther Mazda didn't care about the safety of me or my family. Im disgusted!
Dylon was wonderful and the entire experience was honestly perfect. I will definitely be back in the future. Came in super stressed and left very happy
My laundry list of issues with this dealership are too long to air out here. I'll just say this, if you are wanting to work with a dealership that actually cares about you during the car buying process, PLEASE do NOT go here. Oh and if you care about your check making it from the finance manger to the accounting department in order to be cashed for your down payment - they aren't good with that either.
On a Wednesday afternoon, Nov. 15th, we talked to Courtney. She sent us a video of the car and we drove to Kansas City (about 180 miles), arriving in early evening. Since it was dark we arranged to drive the car the next morning. Before we even left the motel Courtney informed us that some one had put down a deposit on the car and therefore that we could not drive it. I should point out that the chance to drive the car was the only reason we had gone to Kansas City.
I was very suspicious of Courtney's statement ... Read More DealerRater - Nov 24, 2023
This place is a joke. We bought our car there, took it there for every service. This last service we needed a tire patched. They told us it couldn't be patched and since it was all wheel drive, all 4 tires had to be replaced. xxxxxxxxx! We took the tire to a different tire shop and they patched it just fine. This place will try to screw you if they get a chance! Do NOT do business here! They deleted the review I left on Facebook. Hey Luther! Here's one xxxxty review you can't delete. You're a ... Read More DealerRater - Nov 14, 2023
I would not even give this dealership one star. My daughter bought a used van here in June. They had it for two weeks and it started over heating. They called the dealership as it was a Monday. They said to bring it in on Wednesday. Took it in and they said it needed a thermostat. Paid for the thermostat and then the dealership said the engine was bad and they needed a new engine. What? They had the van for two weeks. They had bought the extended warranty. Well the warranty people said their claim was denied because they ... Read More DealerRater - Oct 24, 2023
This is the first good experience I have had in buying a car. From the moment I arrived I was well taken care of, I felt comfortable and all the information was clearly explained. Isaiah was the one who took care of me and made my visit very pleasant. He was clear, patient and kind. I recommend anyone to buy their car at this dealership with peace of mind that they are honest and have cars in excellent condition.
Had a great experience buying a used car at Luther Mazda. Isaiah was an awesome salesman and helped my wife and I along the way with picking our car.
I rarely leave reviews, but something about this experience just doesn’t sit right with me. From the moment I walked in, I was ready to buy for the right price and right interaction. I called multiple times about this specific car, and initially, was told the car wasn’t available even though it read online as in stock. Thank goodness I called before driving out to check. It was in transit…ok no biggie. I call today, the car is on the lot! Yay! I show up with my family and am excited to check it out. It hasn’... Read More Google - Jul 25, 2023
I have used this dealership three times since 2016.
Each time I leased a vehicle through them, the process was seamless and I had an average dealership experience. A little pressure to upgrade, the classic 'sit here for two hours while we run a bunch of numbers' car dealership vibes, but pleasant enough I kept going back.
The process for my last lease buy-out was nothing short of atrocious though. The dealership made an error on the value of my CX-5 causing the loan to be declined. They waited 30 days to contact me to fix it, and then proceeded to email ... Read More Google - Jul 21, 2023
We made an appointment to look at a vehicle. We received an appointment reminder. We showed up and the vehicle was not ready. The salesman actually said he had no idea where the vehicle was. Next, we started talking numbers. With every offer we negotiated we were constantly reminded we were making the manager mad. We decided to leave with an offer. We go home and do a little research only to find that they overpriced our taxes by $1200. When we called to clarify, the salesman said he would get back to us with the correct price only to allow 24 ... Read More Google - Jul 21, 2023
Zach was AMAZING not only did he give GREAT customer service but he also treated me with respect and class something I’m not quite use to from car salesmen. Zach understands how to treat customers with respect, it’s not something you see everyday especially now when all people seem to want to do is make a quick commission. Thanks Zach you ROCK!!!!
Zach and Hector were amazing with helping me get a new vehicle. Fantastic customer service on such a busy day! would give 10 stars today if i could.
Isaiah and Tim were amazing to work with. I went in looking to buy an suv, Isaiah was so patient and happy to show me all the models that fit what I was looking for. They were both so kind and such a pleasure to work with. Tim did everything he could to get us the best deal possible on a mazda cx 5 turbo. Thank you both for all of your help throughout this process and all the work you put in!
Great Mazda dealership, the team is great I was served by the salesman Zachary and his manager they are the best.
Courtney and Lloyd are amazing! I went in to buy my very first car as a young women on my own. They were never pushy and guided me through every step of the process. Highly recommend them for your next car purchase!
Great services.
Visited this dealership for service today. Service was great and friendly. My advisor was actually visiting from Lee's Summit store. The waiting room was nice, they offer complimentary coffee and water, and have nice big TV with remote. There is even a smaller waiting room for kids with bean bags and their own TV. Though I live in Olathe I don't care for Tumminia's location and service and I'm going to return!
Didn’t end up buying the car we went to go look at, however the sales person was kind. Non pushy attitude and accommodating to meet at times that worked for us.
I love bringing my car to get serviced here when I am home. They have the best service and the team here is so nice.
I've purchased at least 25 cars in my lifetime and my experience with Luther Mazda was one of the best ( if not THE best ). I live in TN so not being able to visit the dealership was a little different for me. Everyone was quick to respond to concerns. Zach even followed up several weeks later to ensure things were going as expected with the new ( to me ) Honda. Thank you!
Big thanks to Lloyd for all of his help getting me into my dream Miata. He was very pleasant to work with from beginning to end. From beginning to end of my time at Luther Mazda I was pleased.
same great service my car goes no where else for service
Friendly and helpful
Recently I got in touch with Luther Mazda about a certain Manual transmission car they had listed online. Megan C. in the sales department responded back to me lightning fast and told me they still had the car for sale. I drove over 3 hours from Iowa to purchase this car from them and it was 100% worth it!!!
From the moment I walked in the door I was greeted and asked if I needed to see anyone. Megan C. was very kind to deal with and knowledgeable about the car I was wanting to buy! I could tell she’s very ... Read More Google - Apr 30, 2023
(Translated by Google) Excellent service ! (Original) Excelente servicio !
Recently purchased a 2023 Mazda 3 2.5 Preferred from Megan Chapman at Luther Mazda in Martin City/KC. Very easy process. Megan was able to find a car for me where other dealers weren't able to given some time restraints I was under.
Megan kept in contact, and provided me with all the information I needed to make decisions regarding how I would finance, etc.
When I picked up the car, the process was as fast as possible, I was off the lot in good time. Megan even contacted me to let me know I had left a bag of mine at ... Read More Google - Apr 21, 2023
Great dealership experience! We drove all the way up from near Oklahoma and were treated like family. Mark was our salesman and was friendly, outgoing, and knowledgeable. Highly recommend Luther Mazda if you want a great, hassle free car buying experience!
Mark was fantastic to work with. He made our purchase, trade in, and entire experience wonderful. As a matter of fact, all of the people at Luther Mazda exceeded our expectations in every way. Great honest dealership!
We have been to this location multiple times to test drive vehicles and had an amazing experience every time! Megan, Terrance, Cory, and Reggie are the best! Working with them was a breeze! We will always come back to see them whenever we are looking for a new vehicle!
Had an appointment to see a vehicle at 1pm on Saturday. They sent me a message on Friday and said vehicle was sold. No offer to go view another vehicle.
Bought a car from them. Seamless, simple, and transparent process. Felt like they wanted to help you, not just sell a car. Lloyd was great! Would buy another car from them for sure!
Courtney in sales helped us buy our new SUV and did amazing. She answered all of our questions and was so helpful. She wasn't pushy or anything like that. Very friendly and we enjoyed working with her. She continued to check in on us after buying every so often to make sure we were all set and happy. I highly recommend this dealership and you should definitely ask for Courtney in sales!
We had a great experience with Lloyd at Luther Mazda. He was very professional, personable and helpful throughout the entire process - test drive, communication, and sale.
Friendly, welcoming service staff! Worked me in as I was out of town. Grateful for their can do attitudes!!
great customer service but very expensive!
Response to the dealer's response (02/18/2023):
I reached out to Derek a while ago but never heard back. I gave you an opportunity to explain to no avail. If you wanted to talk, you should've contacted me proactively instead. Now, there's nothing left to talk about. We all know what goes down at an auto dealership. If you continue to contest the validity of my experience, I'll be happy to file a formal complaint and have you audited by the FTC. For consumers, we just want a fair deal and be treated with respect. I highly suggest ... Read More Google - Feb 10, 2023
Wonderful experience at this location!! I simply had some questions regarding a future purchase and Megan was so helpful! Literally the best customer service!
Megan Chapman is fantastic to work with! A wonderful spirit and genuinely cares about the people she interacts with!
Lloyd is the best salesman there! Always helpful, informative, and very passionate about his work! He's the man to buy a car from!
I just got a amazing trade in, it was easy and simple thanks to Lloyd. He was very friendly and made it a smooth transaction. Never once did I feel cheated like other places have made me feel. Would recommend Thanks Again MAZDA!!!
Lloyd and his team were amazing at helping my with my search for a CX-5!
